Showing posts with label El Rodeo. Show all posts
Showing posts with label El Rodeo. Show all posts

Saturday, May 11, 2013

Really? You NOW reply to something?

After the whole El Rodeo fiasco I decided to email some of their other locations AND Fiesta Mexico as I heard they were better as customer service.   I got a reply back from the Fiesta Mexico inquiry, and the email reply was sent from elrodeopa......so I guess they own both and got tired of my inquiries.  However the reply is half assed and has me no closer to wanting to go to any of these places.


From:            elrodeopa@yahoo.com
Subject:         RE:%%SITENAME%%; Gluten Free

We do have things you can eat


Sent from Yahoo! Mail for iPhone




From: Alicia
To: <elrodeopa@yahoo.com>;
Subject: %%SITENAME%%: Gluten Free
Sent: Wed, May 8, 2013 12:25:41 PM

This is an enquiry e-mail via http://www.fiestamexicopa.com/ from:
Alicia

Hi there,

some coworkers and i were thinking about coming to your restaurant after work this month.  I have a gluten sensitivity and wanted to know if anything on your menu is or can be made gluten free. 

Thanks!

Tuesday, May 7, 2013

El Rodeo, waste of time

Some friends wanted to go to El Rodeo in Harrisburg for our after work get together.  So I did my traditional email asking if they had any items that are or can be made gluten free.  I sent the first email two weeks ahead of time.  I sent the second email a week later.  No replies.   We arrive today, and I was totally happy that my waiter was a perfect English speaking lad, thinking this would eliminate the language barrier as some of the staff are VERY authentic and have a bit of a language barrier.   I was sadly mistaken.  After he looked at me confused he said he had no idea what gluten was.  I explained it.  He  tried half assedly to guess at the menu.  He had no desire to check with the kitchen and no desire to care.  I even brought the print outs and said that they had not replied, he said they don't check it.  So I had a glass of wine and that was it.  I know there are options there, but I need someone who can be intelligent enough to either find out the information or ask enough to understand the situation.  I have seen some places where corn chips are mostly corn but have some wheat flour.  I need answers not assumptions.  No plans to go back ever.   So disappointing, especially since I have seen comments in forums where people have said they have gone to an El Rodeo in the area and had luck.